Terms of service

The agreement

These terms are an agreement between you and Arihance System Private Limited, trading as Vanvora (“we”, “us”), whose registered office is at DPT 808B, F-79/80, 8th Floor, DLF Prime Tower, Okhla Industrial Area Phase 1, New Delhi, Delhi 110020, India. We build and operate grewray.

By creating an account you accept these terms, our privacy policy and our acceptable use policy. If you accept them for a business, you confirm you are authorized to, and “you” means that business and the people it gives access to. Where you enter personal data about other people, our data processing addendum also forms part of these terms.

Who can use grewray

grewray is a business service. You must be at least 18 years old, able to enter a binding contract, and using grewray for a business, a profession or a trade.

The service

grewray is online software for running a service business: contacts, leads, quotes, jobs, scheduling, invoicing and online payments, expenses, files and team access, with optional industry packs. We improve it continuously. We will not remove a core capability you rely on without reasonable notice, and we say plainly which industry packs are available and which are still to come.

Accounts and security

• Keep your account details accurate and your sign-in details private.
• Owners and admins must use two-factor sign-in. It is a condition of those roles, not an option.
• You are responsible for what happens under your business's accounts, and for giving each person only the access their work needs.
• Tell us straight away at hello@grewray.com if you believe an account has been compromised.

Free trial

Every plan starts with a 14-day free trial, and nothing is charged during it. If you continue, billing starts when the trial ends. If you do not, the business becomes read-only, your data stays available to export for 30 days, and then it is deleted.

Plans, billing and tax

Prices are those published on our pricing page, before tax. Subscriptions are billed in advance, monthly or annually, and renew automatically at the end of each period until you cancel.

• For most customers, our payment partner Paddle is the merchant of record: it takes payment, issues your invoice and adds the sales tax or VAT that applies where you are.
• Customers billed in Indian rupees pay us through Razorpay, and we add goods and services tax as the law requires and issue the tax invoice.

If we change a price, we tell you at least 30 days before it applies to you, and it applies from your next billing period.

Cancelling and refunds

You can cancel at any time, in the product. Cancellation takes effect at the end of the current billing period, and you keep full access until then. Fees for a period that has already started are not refunded, except where our refund and cancellation policy or the law says otherwise.

Non-payment

If a payment fails, we tell you and allow a grace period. If it stays unpaid, the business becomes read-only, then suspended, and finally closed and deleted. We give notice before each of those steps, and you can export your data at every one of them.

Your data

Your data belongs to you. You give us permission to host and process it only as needed to provide grewray to you. You can export all of it, in open formats, at any time and free of charge.

When your subscription ends, the business becomes read-only and your data stays available to export for 30 days. We email the owners before we delete it, and it then leaves our backups within a further 30 days.

The data you keep about other people

When you enter personal data about your own customers, staff or suppliers, you are responsible for having a lawful basis for it, including their consent where the law requires it, and, for a child, the verifiable consent of a parent or guardian. You decide what goes in; we process it only on your instructions, as our data processing addendum sets out.

Messages you send through grewray

grewray can send emails and text messages to your customers on your behalf: booking confirmations, reminders, quotes, invoices and updates. You are responsible for having each recipient's permission where the law requires it, for honoring requests to stop, and for following the laws on commercial messages where your customers are, including, in India, the rules of the Telecom Regulatory Authority of India on commercial communications.

Online payments from your customers

Invoices can carry a Pay now link, processed by a payment provider under its own terms. The payment is between you and your customer: we are not a party to it, we do not hold the money, and refunds and disputes between you and your customers are yours to resolve. You can also record payments received in other ways.

Client pages and shared links

Quotes, invoices and progress pages can be shared with your customers through secure links that need no password. Anyone who has a link can open it, so share links only with the people they are meant for. You choose what each page shows, and you can stop sharing at any time.

Services you connect

When you connect another service, such as your accounting software, data flows between it and grewray at your instruction, and that service's own terms apply to what happens there. We are not responsible for a service we do not operate.

Acceptable use

You agree to use grewray lawfully and as our acceptable use policy describes: no unlawful content, no unsolicited messages, no attempt to probe or get around the security of the service or other businesses' data, and no reselling without our written agreement. Security research done in good faith and reported to us privately is welcome.

Intellectual property

grewray, its software and its brand belong to us. Your data and your content belong to you. If you send us suggestions, we may use them to improve grewray without owing you anything for them.

Migration and custom work

Data migration is included with every plan. Other custom work is priced from our published rate card and quoted in writing before it starts. Nothing is charged for work you have not agreed to.

Availability and support

We aim for 99.9% monthly availability and announce planned maintenance at least 72 hours ahead. This is a target we hold ourselves to, not a guarantee, unless we have agreed a separate service level with you in writing. Support is by email at hello@grewray.com; we reply within 1 business day.

Suspension and ending the agreement

You can end this agreement at any time by cancelling. We may suspend or end an account that breaks these terms in a way that puts the service, other businesses or other people at risk. We give notice first unless the risk is serious and immediate, and you can export your data unless the law prevents it.

Warranties

We provide grewray with reasonable skill and care. Beyond that, and to the extent the law allows, it is provided as it is, without other warranties, and we do not promise that it will be free of every error or interruption.

Liability

To the extent the law allows, neither of us is liable to the other for indirect or consequential loss, or for lost profits, revenue or goodwill, and our total liability in any twelve months is limited to the fees you paid us in that period. Nothing in these terms limits liability that the law does not allow to be limited, such as for fraud.

Your responsibility for your content

You will compensate us for claims brought by others that arise from the data or content you put in grewray, or from messages you send through it, where those claims result from your breaking these terms or the law.

Events beyond our control

Neither of us is responsible for a failure caused by events beyond reasonable control, such as natural disasters, widespread network or power failures, or government action, as long as we do what we reasonably can to limit the effect.

Governing law and disputes

These terms are governed by the laws of India. If a dispute arises, we will first try to resolve it in good faith within 30 days of either of us raising it in writing.

If it is not resolved, it will be settled by arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator, with the seat and venue in New Delhi, in English. Subject to that, the courts at New Delhi have exclusive jurisdiction, including for urgent interim relief. Nothing in this section takes away a protection the law of your own country gives you and does not allow to be waived.

Changes to these terms

When these terms change, we update the date at the top. If a change is material, we tell account owners by email at least 30 days before it takes effect. We record the version of the terms each person agreed to when they signed up.

General

• These terms, with the documents they name, are the whole agreement between us about grewray.
• If a part of them cannot be enforced, the rest still applies.
• Not enforcing a right straight away does not mean giving it up.
• You may not transfer this agreement without our consent. We may transfer it as part of a reorganization or sale of our business, and will tell you if we do.
• We send notices to the email address of your account's owners. You can send notices to hello@grewray.com or to our registered office.

Contact

Questions about these terms can be sent to hello@grewray.com. Grievances are handled as our grievance redressal page describes.